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Vistrow Voice Journal

Better conversations start with better systems.

Field notes on voice AI, multilingual customer experience, and the workflows that turn conversations into useful outcomes.

18

Practical guides

7

Topics

Latest from the journal

Latest guides

12 articles

Artha, the AI receptionist, at a bright front desk wearing a headset, with a white card asking what an AI receptionist is
Voice AI basics6 min read

What is an AI receptionist, and what should it handle?

A plain explanation of what an AI receptionist does on a call, which front-desk calls it should take on, and which it should always pass to a person.

Comparison cover: Artha, the AI receptionist, wearing a headset beside three cards for an IVR menu, an answering service and an AI receptionist
Voice AI basics6 min read

AI receptionist vs answering service vs IVR: how to compare them on your own calls

Three ways to answer a business phone, three very different caller experiences. Here is how to compare an AI receptionist, a human answering service and an IVR using the calls you actually receive.

Large Hindi and Punjabi greetings and Hello beside a Sikh caller at a front desk, with an Artha AI badge
Languages & speech7 min read

Multilingual AI receptionist: answering Hindi, Punjabi and English callers with one agent

Many businesses in the UK, Canada, the US and the Gulf serve customers who are more comfortable in Hindi or Punjabi. Here is how to run one AI receptionist for all of them, and what to test before you trust it.

Woman looking at her phone beside a keypad menu card reading Press 1, Press 2, Press 0, with an AI tag
IVR & phone systems7 min read

What is IVR (interactive voice response)? How it works and where AI fits

Interactive voice response explained: how an IVR system uses menus, keypad tones, speech and cloud IVR to route calls, and where an AI voice agent fits.

Artha with a headset beside two cards: IVR menu versus AI voice agent, with the AI voice agent highlighted
IVR & phone systems7 min read

IVR vs AI voice agent: which should Indian businesses use?

A decision guide built on your own call reasons: when a keypad menu is enough, when a conversational agent pays off, and how to run both without confusing callers.

Before and after: a frustrated bank customer stuck in a phone menu, then Artha answering, OTP and PIN kept safe
IVR & phone systems6 min read

IVR in banking and finance: replacing menus with conversation

IVR in banking: what banks, NBFCs and lenders use it for, which calls suit a conversational voice agent, and the guardrails to set before callers hear one.

Checklist card for choosing an IVR provider: languages, call quality, reports, handoffs and support
IVR & phone systems6 min read

How to choose an IVR service provider in India (checklist)

A neutral checklist for choosing an IVR service provider in India: numbers, call flows, languages, AI, integrations, data handling, pricing and support.

Couple on a property enquiry call while a phone shows Artha and a site visit request card
Industries6 min read

AI voice agents for real estate leads: qualify without interrogating

A practical call flow for property enquiries: answer the first question, confirm the requirement, and leave the sales team a clear next action.

Purple card asking what one useful call really costs, listing cost items, with a business owner thinking
Voice AI basics6 min read

AI voice agent pricing in India: what to include in the cost per useful call

Per-minute prices tell only part of the story. Compare telephony, speech, model usage, failed calls, recordings, and the work your team still needs to do.

Woman writing a script at a warm desk beside a prompt card with goal, tone and handoff lines
Voice AI basics6 min read

How to write an AI voice agent prompt that works on a real call

Separate facts, conversation rules, and permitted actions. Keep replies speakable, make uncertainty explicit, and test corrections instead of only greetings.

Checklist card for recorded calls: recording, transcript, summary, CRM link and playback, beside a woman with headphones
CRM & integrations6 min read

AI call recordings and transcripts: a checklist from capture to CRM playback

A completed transcript does not prove a recording was saved. Trace capture, processing, storage, tenant access, and CRM delivery as separate steps.

Artha, an AI voice agent with a headset, on a call in a bright office, with chips for listens, answers and books
Voice AI basics6 min read

What is an AI voice agent? A practical guide for business teams

Understand how a voice agent listens, responds, and completes useful work, and where it fits alongside your people, phone system, and existing workflows.

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