01
Identify the order
Capture the order reference and understand status, damage, return or product intent.
भारत के लिए/Built for BHARAT
Solutions · E-commerce & D2C
Support that scales with every sale.
Artha handles “where is my order”, returns, and product questions instantly - in the language your customer shops in.
87
11 native + 76 global
24/7
Always answering
3
Inbound · outbound · web
Store support demo
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5/5 free calls left
Native support
Hindi · Tamil +9 more
Low latency
Real-time · emotion-aware
You’ll be talking to Nivara Living — a demo business we made up, answered live by Artha. Try sample order NV-1042, ask about a return, or describe a delivery issue.
Choose a real call
Don’t watch a generic demo. Test the work.
Pick a situation your team handles today, then say the sample line—or use your own words. Artha stays in role as Nivara Living.
Say this to Artha
“Order NV-1042 अभी कहाँ है?”
What Artha does
Looks up the supplied sample order, states the latest verified status and avoids guessing a delivery promise.
Useful outcome
Clear order status with the next useful action.
Why teams switch
Where the current workflow breaks.
WISMO overload
“Where is my order” calls flood support. Artha answers them from your order data.
Returns friction
Guides customers through returns and exchanges without a human agent.
Language barriers
Speaks the customer’s language, so support feels local everywhere you sell.
During every call
How the conversation becomes an outcome.
02
Retrieve verified details
Use connected order data and approved policy rather than guessing.
03
Resolve or escalate
Give the next action, or hand a complex case to a person with context attached.
04
Update the workflow
Send the outcome to the helpdesk, CRM or follow-up channel.
After the call
Example recordOrder-support outcome
OrderNV-1042
IssueDamaged on delivery
Customer wantsReplacement
OutcomeHuman review requested
Example only. Your agent captures the fields and outcomes configured for your workflow.
What your team receives
No manual call reconstruction.
- Order status
- Returns & exchanges
- Product Q&A
- Multilingual support
Connected workflow
The call should update the tools your team already uses.
Order system
Ground status answers in the customer’s actual order record.
Helpdesk tickets
Open or update a case with the transcript and requested outcome.
Customer follow-up
Send return instructions or resolution updates through your chosen channel.
Boundaries matter
What Artha must never improvise.
Useful automation is grounded, auditable and honest about when a person needs to take over.
Never invent an order status, delivery date, refund or replacement approval.
Give the next useful action before quoting long policy text.
Escalate exceptions with the customer’s context so they do not repeat everything.
FAQ
Questions, answered.
The things people ask us most. If yours isn’t here, talk to us — a person replies.
Ask us directlyYes - grounded in your order data, Artha answers “where is my order” calls with the actual current status.
Yes - it guides customers through your returns and exchange policy end-to-end on the call.
Artha speaks 10 Indian languages plus English, including natural Hinglish, matching whichever language the customer uses.
Live demo
Ready to try Artha for E-commerce & D2C?
Try Artha live in your browser, or book a walkthrough with our team.
- No signup needed
- 5 free calls
- 87 languages