भारत के लिए/Built for BHARAT
Support that scales with every sale.
Artha handles “where is my order”, returns, and product questions instantly - in the language your customer shops in.
130+
Languages
24/7
Answering
3
Channels
Test it on a call your team takes today.
Pick a situation your team handles today, then say the sample line or use your own words.
What Artha does
Looks up the supplied sample order, states the latest verified status and avoids guessing a delivery promise.
Useful outcome
Clear order status with the next useful action.
Where the current workflow breaks.
WISMO overload
“Where is my order” calls flood support. Connect your order system and Artha reads back the current status.
Returns friction
Explains your approved returns and exchange policy and records the request, so your team only handles the approval.
Language barriers
Speaks the customer’s language, so support feels local everywhere you sell.
Hear it on a real call before you decide.
Artha answers in your language, works on your number and your website, and leaves a record of every call.
Consent and recording, your call
Require spoken consent, switch recording on or off and set how long records are kept.
130+ languages
Hindi, Hinglish and 9 other Indian languages included. The agent follows the caller.
Phone and website
The same agent can answer your number and the call button on your site.
Every call logged
A transcript for every call, plus the lead fields captured and the audio if recording is on.
How the conversation becomes an outcome.
- 1Step 1
1. Identify the order
Capture the order reference and understand status, damage, return or product intent.
- 2Step 2
2. Retrieve verified details
Use connected order data and approved policy rather than guessing.
- 3Step 3
3. Resolve or escalate
Give the next action, or hand a complex case to a person with context attached.
- 4Step 4
4. Update the workflow
Send the outcome to the helpdesk, CRM or follow-up channel.
What the agent needs to answer store calls well.
A store support agent is only as good as the information behind it. These are the pieces most D2C teams set up, roughly in this order.
Policies in the knowledge base
Upload the returns, exchange, shipping and cancellation policy, review the question and answer pairs it extracts, and switch on strict mode so the agent quotes your policy instead of paraphrasing it.
Products in the live catalog
Sizes, materials, care instructions and availability go in the live catalog. The agent looks an item up when a customer asks, so a large range does not slow the call down.
Order status through a custom function
A custom function calls your order system with the order number the customer gives and reads back what it returns. Test it with sample orders before real customers call.
Cases to your helpdesk
Damaged-delivery and return requests are posted as JSON to any helpdesk or automation tool that accepts a webhook, with the transcript and the outcome the customer asked for.
A voice button on product pages
Put the website widget on product or order-tracking pages so a shopper can ask a question out loud without leaving the page. Page rules can send each page to a different agent.
The language your customer shops in
The same agent answers in more than 130 languages, including Hindi, English and 9 other Indian languages, and follows a customer who switches mid-call, which matters when you sell across several states.
Refunds, replacements and exceptions should stay with your team. The agent collects the facts and the customer’s request so nobody has to ask twice.
Order-support outcome
Example only. Your agent captures the fields and outcomes configured for your workflow.
No manual call reconstruction.
- Order status
- Returns & exchanges
- Product Q&A
- Multilingual support
The same screens your team will use.
These are views of the real Vistrow Voice dashboard, with sample data.
- 1
Filter by channel
Phone, web and website widget calls sit in one list, one tap apart.
- 2
Inbound and outbound together
Each row shows the direction, the duration and the page a website call came from.
- 3
Sentiment and the agent
See how each call went and which agent took it, then open the transcript.
The call should update the tools your team already uses.
Order system
Ground status answers in the customer’s actual order record.
Helpdesk tickets
Open or update a case with the transcript and requested outcome.
Customer follow-up
Post the outcome by webhook to the system that sends your return instructions or resolution updates.
What Artha must never improvise.
Useful automation is grounded, auditable and honest about when a person needs to take over.
Never invent an order status, delivery date, refund or replacement approval.
Give the next useful action before quoting long policy text.
Escalate exceptions with the customer’s context so they do not repeat everything.
The questions buyers ask first.
What does it cost?
Usage is measured in minutes of conversation, and the voice and model you choose change how quickly minutes are used. Telephony is billed separately by the provider you connect.
How pricing works
How much setup is it?
No code. Set the persona, prompt, voice and language, test it in the browser, then publish. Later changes apply from the next call.
Create an agent
Can a person take over?
On phone calls the agent can dial in the colleague you set and stay on until they answer. Website calls take a callback request instead.
Functions and transfer
What if it does not know?
With strict mode on, it quotes your approved answers and says it will check with the team when something is not covered, rather than guessing.
Knowledge baseStill deciding? Ask Artha yourself.
- No signup needed
- 5 free calls
- 130+ languages
Questions, answered.
The things people ask us most. If yours isn’t here, talk to us and a person will reply.
Ask us directlyYes, once you connect it. A custom function lets the agent call your order system during the conversation and read back the current status. Without that connection it takes the order number and passes the request to your team instead of guessing.
It handles the conversation: it explains your approved returns and exchange policy, checks the details the policy asks for and records the request with the transcript. Approving a refund or replacement stays with your team or your own system.
Artha speaks more than 130 languages, including 10 Indian languages and natural Hinglish, matching whichever language the customer uses.
Ready to try Artha for E-commerce & D2C?
Try Artha live in your browser, or book a walkthrough with our team.
- No signup needed
- 5 free calls
- 130+ languages