Functions, transfer and call limits

What the agent can do during a call, and when it hands over.

Open an agent and expand Functions.

Booking appointments, requesting callbacks, capturing lead details and honouring "don't call me again" are always available to the agent.
End call, web search and keypad tones can be switched on or off.
Transfer is offered automatically when a transfer phone number is set. The agent dials your colleague into the call and stays on until they answer.

Call settings

Call settings sets the maximum call duration. Speech settings controls interruption sensitivity and what the agent does when the caller goes silent.

Variables and data extraction

Variables — define {{variable}} names with fallback values for prompts and greetings.
Post-call data extraction — fields pulled from every transcript, such as budget or location.