Give your agent your facts

1. Go to Knowledge Base and click Create Knowledge Base.
2. Add source — upload a brochure, price sheet or handbook, or paste text.
3. Click Auto-extract Q&A to turn it into question–answer pairs, then review and edit them. You can also Add Q&A pair by hand.
4. Attach the knowledge base to an agent under Agents → Knowledge base.

Good to know

• Only the first 8,000 characters reach the agent on a call; the bar under each knowledge base shows how much is used. Approved Q&A pairs are included first.
• Strict mode makes the agent quote your approved answers instead of improvising facts, and say it will check with the team when something isn't covered.