What cookies and browser storage are
Cookies are small text files a website saves in your browser. Local storage and session storage are similar places in your browser where a site can keep small pieces of data. Vistrow Voice uses cookies and browser storage, and this page lists each kind and what it is for. Read it together with our Privacy Policy.
Essential cookies
These are first-party cookies set by Vistrow. They are HttpOnly (page scripts cannot read them) and SameSite Lax. Without them signing in and connecting services does not work.
| Name | What it does | When it is set | How long |
|---|---|---|---|
vv_session | Keeps you signed in. | When you sign in. | 30 days |
vv_device | Recognises your device in your list of signed-in devices, and limits free demo calls per device. | When you sign in, or on your first homepage demo call if you have not signed in. | 1 year (365 days) |
vv_*_state (for example vv_oauth_state, vv_slack_integration_state, vv_zoho_integration_state, vv_google_sheets_integration_state, vv_facebook_integration_state, vv_salesforce_integration_state, vv_meta_state and vv_meta_popup) | Holds the state of a sign-in or connect flow with Google, Slack, Zoho, Facebook, Meta or Salesforce. | Only while you connect that service. | 10 minutes |
Stored in your browser
These items are kept in your browser’s local storage or session storage. They are not cookies. Local storage has no expiry: an item stays until you clear your browser data. Session storage is cleared when you close the tab. The website widget on a business’s own site sets no cookies.
| What is stored | When |
|---|---|
| Your cookie choice (vv-analytics-consent, vv-session-consent). | When you press Accept or Reject on the cookie notice or on this page. |
| Display preferences: theme, sidebar, table column widths, time zone, dashboard views and filters, recent commands. | When you change them in the dashboard. |
| Artha panel settings, conversations, history and ratings. | When you use Artha in the signed-in dashboard. |
| Onboarding and setup drafts. | While you set up your account, signed in. |
| The voice-call notice you accepted. | When you accept it in the homepage demo or the website widget. |
| The name and phone number you entered in the homepage demo form, so you are not asked twice. | When you submit the homepage demo form. |
| A counter of free demo calls used in the last 24 hours. | When you make a free demo call. |
| First-touch source: where you first came from. This is campaign tags such as utm_source, ad click IDs such as gclid, fbclid and msclkid, the referring site and the landing page. | On your first visit. It is kept until you sign up or finish onboarding, when we send it to our server once for your account. |
| Short-lived items in session storage: a page-reload guard, where to go after sign-in, a help-chat demo flag, and whether the widget greeting was dismissed for the tab. | While you use the site. Session storage is cleared when you close the tab. |
Visit statistics
We use Google Analytics (Google) to understand which pages are viewed. It runs for visitors unless they reject. It sets its own cookies or identifiers under Google’s terms; we do not list their names or lifetimes here, so see Google’s documentation.
Our hosting provider’s page-view analytics does not use cookies or store anything in your browser, so it runs without your choice.
Page-use recordings
We use Microsoft Clarity to record clicks, scrolling and sessions (replays and heatmaps) on our public website and, with all on-screen text masked, inside the app. It waits until the visitor looks like a person, not a bot. Text typed into form fields and the live demo’s transcript are masked. Microsoft sets its own cookies and processes the data under the Microsoft Privacy Statement; we do not list their names or lifetimes here.
Advertising
We do not use advertising cookies.
Cookie settings
Your cookie choice in this browser.
Your choice is saved in this browser only.