Nobody has ever enjoyed pressing 1 for sales.
Most businesses answer calls with a phone menu, a small team, or both. Here’s how an AI voice agent actually differs - including where it doesn’t win.
| Traditional IVR | Human call desk | Vistrow Voice | |
|---|---|---|---|
| Caller experience | Press 1, press 2, press 9 to repeat | Natural - if someone picks up | Natural conversation, answered on the first ring |
| Availability | 24/7, but only to route | Business hours, minus breaks and leave | 24/7, actually resolving the call |
| Languages | Usually two, chosen up front | Whatever that person speaks | 10 Indian languages + English, switching mid-call |
| Peak load | Queues and hold music | Queues, or missed calls | Every call answered in parallel |
| Answer quality | Fixed menu, no answers | Varies by person and by day | Grounded in your knowledge base, consistent every call |
| Record of the call | Call logs only | Notes, if someone writes them | Recording, transcript, outcome, and CRM sync automatically |
| Booking an appointment | Transfer to a human | Yes, manually | Checks real availability and books on the call |
| Cost as volume grows | Flat, but unresolved calls pile up | Linear - more calls, more people | Per minute of conversation, no new hires |
An AI agent isn’t the right answer for every call.
Emotionally difficult calls
Complaints, bad news, or a distressed caller deserve a person. Artha is configured to hand these off quickly rather than push through a script.
High-value negotiation
Closing a large deal is a human job. Artha qualifies and books the meeting; your team takes it from there with the full transcript in hand.
Genuinely novel problems
If the answer isn’t in your knowledge base, we’d rather the agent say so and escalate than invent something confident and wrong.
Questions, answered.
The things people ask us most. If yours isn’t here, talk to us — a person replies.
Ask us directlyNo. An IVR routes - it collects a keypress and sends the caller somewhere. Artha holds a conversation, answers from your knowledge base, captures details, and books appointments without transferring anyone.
Usually not, and we don’t recommend framing it that way. It absorbs the repetitive, high-volume calls - status checks, timings, qualification, reminders - so your team spends their day on the calls that genuinely need a person.
It hands off to a human with the full context attached, or takes a message. It should never dead-end a caller, and it’s configured not to invent an answer it doesn’t have.
No - point your existing business number at Vistrow, or get a new one from us. The website call widget needs no phone number at all.
Put an AI agent on every call.
Try Artha live in your browser, or book a walkthrough with our team.
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- 87 languages