Go to Inbound, pick the number under Incoming calls to and the agent under Routed to agent, then Create Route. The route is live immediately.
Schedule & rules
- Timezone, Start date and End date.
- Answer 24/7: on by default. Turn it off to set From / To hours, the time zone and the closed message; pick Active days under Advanced limits.
- Max concurrent calls: how many calls this number takes at once.
Calls outside the hours or days, or beyond the limit, hear your When closed, say message and the call ends; with no message they are not answered. Edit or delete a route under Saved routes.
Are calls answered 24/7?
Yes. Incoming calls are answered 24/7 unless a route sets hours. Each route on Inbound shows Answers 24/7 or its hours. The Outbound calling window under Settings → Calling rules only limits calls you place.