Route incoming calls to an agent

Go to Inbound, pick the number under Incoming calls to and the agent under Routed to agent, then Create Route. The route is live immediately.

Schedule & rules

• Timezone, Start date and End date.
• Call window start / end — leave blank to answer at any time.
• Active days — for example Mon–Sat only.
• Max concurrent calls — how many calls this number takes at once.

Calls outside the window or days, or beyond the limit, are not answered by the agent. Edit or delete a route under Saved routes.