Your plan includes a monthly pool of standard minutes. One standard minute is one minute on Vistrow Bharat (the dashboard calls these credits: 1 credit = 1 standard minute). Calls are billed per second, and each call minute uses the rate of the agent's engine:
- Vistrow Lite, 0.85 standard minutes: one language per call.
- Vistrow Bharat, 1 standard minute.
- Vistrow Expressive, 1.1 standard minutes.
- Vistrow HD and Premium, 1.5 standard minutes. HD is the default for new agents.
- Cloned voice, 1.5 standard minutes. Cloned voices are picked under Vistrow Bharat. Vistrow Live and Vistrow Duplex speak with their own voice, so a cloned voice is not used there.
- Vistrow Live and Vistrow Duplex, 2 standard minutes.
Typed chat on the website widget is billed per AI reply instead: 0.2 credit per reply, at the standard rate whichever voice the agent uses. Voice calls keep the per-minute rates above.
Creating a cloned voice costs 42 standard minutes (₹252) once, refunded if cloning fails. No plan includes free clones.
Extra standard minutes cost ₹6.00 on Launch, ₹5.40 on Grow and ₹4.80 on Pro (GST extra). There is no setup fee. Phone-line charges are billed by your own carrier, not in minutes.
Usage & billing (under Account in the sidebar) shows your remaining credits and minutes used this cycle, and breaks credits down by day, channel, agent, rate (including cloned voices), voice tier, model tier, direction and phone number for any date range, with clone creation fees on their own line, and lists the most expensive calls. Each call's details show the exact credits it used. If you enable low-credit emails in your preferences, you're emailed when credits drop below 10% of your allocation.