Go to Help → Submit a request. Choose what it's about and how urgent it is, describe what happened, and add screenshots: drag them in, browse, or paste one with ⌘V / Ctrl+V (up to 3 files, 5 MB each).
After you submit
- You get a confirmation email with your request number, such as VV-12.
- Your requests shows each request as Open (we're working on it), Awaiting your reply (we've answered) or Solved.
- Replies arrive by email and in the notification bell. Reply from the request page to add details or more screenshots at any time.
- Mark as solved when you're done; replying later reopens it. You can rate the help you got once it's solved.
Screenshots and files on a solved request are deleted after 14 days; the conversation itself stays.
You can also email support@vistrowvoice.com.