Open your site under Website widget and set Widget type:
- Voice call: visitors speak, and can also type.
- Voice and chat: visitors pick voice or chat when they open the widget.
- Chat only: the AI chatbot. Visitors type and the agent answers in text, with no voice call.
Chat uses the same agent, knowledge base and page rules as voice, so it answers from your own material. Typed chat costs 0.2 credit per AI reply; voice calls keep the per-minute rates. Each chat is listed in Call history with a Chatbot label, and you can read the conversation in its details.