Agents
An agent is the AI voice that answers and places your calls. These guides cover building one from a plain description of your business, editing its voice, language, prompt and greeting, what it can do during a call, when it transfers to a person, how it sends events to your systems, and the follow-up calls it schedules on its own.
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Build an agent with AI
Describe your business in plain words and get a ready-to-edit agent.
Read the guide Includes a video
Create and edit an agent
Set an agent's voice, language, prompt and greeting.
Read the guide Includes a video
Functions, transfer and call limits
What the agent can do during a call, and when it hands over.
Read the guide
Webhook, CRM routing and memory
Send an agent's events to your systems and recognise returning callers.
Read the guide
Automatic follow-up calls and nurture days
How often an agent tries to retry a lead, and when it calls people back: call backs, visit reminders and nurture calls on day 2, 5 and 10, Sundays skipped.
Read the guide
More topics
Testing Lab
Test an agent before customers do · Quick test from the Agents page
Engines and voices
Choose an engine and a voice · Languages and accents
Knowledge Base
Give your agent your facts · Live catalog
Inbound calls
Route incoming calls to an agent
Outbound campaigns
Run an outbound campaign
Calls history
Find a call, transcript or recording
Put an AI agent on every call.
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