Testing runs a live conversation with your agent's real configuration in the browser. You play the caller.
- Pick one of the 11 built-in tests. They are grouped as Hard callers (impatient, angry, silent caller, frequent interruptions), Language and sound (Hindi-English switching, multiple language changes, noisy background) and Facts and actions (unsupported question, booking conflict, CRM or API failure, transfer unavailable).
- Choose the Agent to test, then read What you say as the caller and what the agent should do.
- Click Start live test and speak, or type in the message box under the call.
- Review Latest result: opening quality, response length, one question at a time, repeated responses, crashed actions, reply speed and estimated cost. Open transcript opens the real call.
Click Add your own test, write it, and Save test. It is listed under Your tests so you can re-run it after every prompt change.