Test an agent before customers do
Run realistic caller scenarios and read the checks.
Testing Lab runs a live conversation with your agent's real configuration in the browser — you play the caller.
- Pick a situation such as Impatient customer, Angry customer, Silent caller, Hindi-English switching, Noisy background, Booking conflict, Transfer unavailable or Voicemail.
- Choose the Agent under test and read the caller instructions and expected behaviour.
- Click Start live test and speak, or type in "Or type here instead".
- Review Latest test result — opening quality, response length, one question at a time, repeated responses, tool accuracy and cost.
Save your own scenario with Custom regression to re-run it after every prompt change.