Vistrow Voice answers when your office is closed, answers common questions, books the first free slot or takes a callback request, sends urgent calls to the person on call, and leaves your team a summary for the morning.
A caller at 9 pm usually wants one of four things, and a good after hours service handles each differently.
You decide what counts as urgent and who takes it. The agent asks the questions you write, then dials the transfer number you set and stays on the line until your colleague answers.
Every after hours call is in Calls history with a transcript, a summary and the details captured. Records can also go to your CRM, spreadsheet, Slack or a webhook as the call ends.
Leave the call window on the number’s route blank and the agent answers at any time. If you set a window or active days, calls outside them are not answered by the agent, so choose the setting that matches how you want to cover the phone.
Judge an after hours service by what the caller gets: an answer, a booking, a callback or a person. A message alone is the minimum, not the goal.
Compare what the caller actually gets, not only what each service is called.
Fits when: Low volume, where a next-day callback is fine.
Trade-off: Callers who need help tonight hang up, and every message is more work in the morning.
Fits when: Businesses that want a human to take every night call.
Trade-off: Operators follow a script and usually take a message or forward the call.
Fits when: Routine night calls: questions, bookings, callbacks and urgent routing.
Trade-off: Needs approved information and a clear on-call route for emergencies.
Fits when: Trades, clinics and property firms with a real on-call rota.
Trade-off: Needs a short test to agree what counts as urgent.
| Criterion | What good looks like | How to test it |
|---|---|---|
| 01Pickup | Every call is answered at the hours you set, including weekends and holidays. | Ring at 11 pm on a Sunday. |
| 02Urgent routing | Urgent calls reach the person on call without the caller repeating themselves. | Describe an emergency and time the handover. |
| 03Routine calls | Questions are answered, or a booking or callback is recorded. | Ask for hours, then a booking, then a callback. |
| 04Message quality | The record has a name, a number that works, the reason and the preferred time. | Check a test record against what you said. |
| 05Morning handover | Your team sees summaries without replaying audio. | Open the call list the next morning and see how long review takes. |
| 06Disclosure | The opening line says the caller is speaking with an AI assistant where your rules expect it. | Read the greeting aloud and agree it with whoever handles compliance. |
Usage is measured in minutes of conversation, and the voice and model you choose change how quickly minutes are used. Telephony is billed separately by the provider you connect.
How pricing worksNo code. Set the persona, prompt, voice and language, test it in the browser, then publish. Later changes apply from the next call.
Create an agentOn phone calls the agent can dial in the colleague you set and stay on until they answer. Website calls take a callback request instead.
Functions and transferWith strict mode on, it quotes your approved answers and says it will check with the team when something is not covered, rather than guessing.
Knowledge baseStill deciding? Ask Artha yourself.
The things people ask us most. If yours isn’t here, talk to us and a person will reply.
Ask us directlyIt is a service that answers your business calls when your office is closed. A live service uses human operators who take messages or forward calls. An AI service uses a voice agent that can also answer questions, book appointments and route urgent calls.
Yes, on phone calls. You describe what counts as urgent and set a transfer number. The agent dials your colleague in and stays on until they answer. Website calls take a callback number instead.
It answers whenever the route allows. With the call window left blank it picks up at any time. If you set a window or active days, calls outside them are not answered by the agent.
Each call is saved with a transcript, a summary and the details captured, and booked appointments appear in the Appointments calendar. Records can also be sent to your CRM, Google Sheets, Slack or a webhook.
Yes. Open each call by saying the caller is speaking with an AI assistant and that the call may be recorded, then offer a person where you can. Check your local rules with whoever handles compliance.
Try Artha live in your browser, or book a walkthrough with our team.
For a closer look at the caller who rings at 11 pm, read our guide to after-hours AI answering.
