Call history lists every call across Web, Website Widget and Phone.
- Filter by channel, feedback or direction; search by name or number; change the sort order.
- Drag a column divider to resize; the column button resets widths.
- Website / Page shows the site and the exact page a widget call started from.
Call details
Click a caller to open details: the full transcript, recording playback (the player shows the call's length) and download, captured lead fields, CRM delivery status (with re-send), and earlier calls from the same number.
Why a call ended
How it ended gives the reason in plain words: the caller hung up or the line dropped, the agent ended the call or finished its task, the closed-hours or over-limit message played, or an error or a restart ended it. Outbound campaign contacts show busy, no answer or switched off when the call never connected.
On a phone call through your own carrier, Why the call ended adds the carrier's reason: your provider account ran out of balance (top it up), the provider blocked the call (account suspended, verification pending or number barred), calls to that country aren't allowed, the channel limit was reached, the caller ID was refused, the other side declined, the line was busy, nobody answered, the number doesn't exist or is incomplete, or the network couldn't reach the other side.