The Dashboard summarises calls, leads, minutes and appointments for the period you pick (Week, 14 days or 30 days), compared with the period before.
What each figure counts
- Qualified: calls where a caller's name was captured. Website-widget visitors enter their name before the call, so most widget calls count.
- Booked: calls where the caller asked for a date and time. It does not guarantee an entry exists in Appointments; confirmed bookings are listed there.
- Minutes: total call duration in the period.
Needs attention
The cards at the top flag things that affect customers: a CRM that stopped receiving leads, calls that ended before anyone spoke, and finished campaigns. Click a card to go to the page that fixes it.