Calls run on your own carrier account: Plivo or a SIP trunk from any carrier. Phone-line charges are billed by your carrier, not by Vistrow Voice; your Vistrow credits cover the AI minutes. You can also rent an Indian number from us (see "Get an Indian number from us").
SIP trunk
- On Phone numbers, pick SIP trunk and enter your carrier's host.
- Add the number in full international format (e.g. +917713128715). Set Calls at once (1 to 100, default 2) and Calls per second (1 to 10) to match what your carrier allows.
- Check connection tests the trunk and never places a call.
- Pick the agent next to the number, and use Test call to check it.
Plivo
- On Phone numbers, pick Plivo and paste your Auth ID and Auth Token. Find them on your Plivo console Home page, in the Account box.
- For Indian numbers, your Plivo account must be in the India data region, and the numbers need Plivo's KYC before they can take calls.
- A Plivo trial account can only call numbers you've verified in Plivo.
- Under Attach a number to an agent, pick one of your Plivo numbers and the agent. Vistrow sets up the connection on your Plivo account.
- Already routing calls from your own CRM or dialer? Tick I'll route calls from my own system (CRM/dialer). Vistrow leaves the number's Plivo settings alone and gives you a SIP address to point your system at.
Already using EnableX?
If your workspace already has EnableX connected, its card stays on Phone numbers and keeps working as before. EnableX isn't offered for new connections.
Why a phone call ended
On a call through your carrier, the call's details show Why the call ended in plain words: your provider account ran out of balance, the provider blocked the call, the channel limit was reached, the other side declined, the line was busy, nobody answered, the number was invalid or the network could not reach it.
Set hours, days and limits for incoming calls under Inbound.