AI receptionist for estate agents in the UK and Canada

Agency phones ring hardest when the office is emptiest: Saturday mornings, lunchtimes and early evenings, when negotiators are out on viewings. Most of those calls are routine. Is the flat still available, can I see it this week, do you do valuations, will the landlord accept pets. An AI receptionist answers them at once, from the facts you have approved, and books the next step.

Vistrow Voice is an AI receptionist that answers property enquiries on the phone and on your website. The AI receptionist for property and other businesses explains the general model, and the voice AI for real estate overview shows how it qualifies buyers and tenants without turning the call into an interrogation.

To see how property calls are qualified, read about AI voice agents for real estate leads or explore the real estate voice AI solution.

Many agencies in Leicester, Birmingham, Southall, Brampton and Surrey serve families who are more comfortable discussing a large purchase in Punjabi, Hindi or Gujarati than in English. In England and Wales, 291,000 people gave Panjabi as their main language in the 2021 Census. In Canada, 520,000 people spoke Punjabi most often at home in 2021, according to Statistics Canada.

An older parent calling about a house for their son, or a landlord who prefers Punjabi for anything that sounds legal, gets more out of a call held in their own language. Our guide to a multilingual AI receptionist for Hindi, Punjabi and English callers covers how to test mixed-language calls before launch.

Vistrow Voice speaks more than 130 languages, including Hindi, English and nine other Indian languages (Marathi, Tamil, Telugu, Kannada, Malayalam, Gujarati, Bengali, Punjabi, Odia). The agent opens in the language you choose and follows the caller if they switch mid-sentence, which is how many British and Canadian Punjabi families actually speak.

Test names and addresses carefully. Street names, postcodes and Canadian postal codes are where any voice agent is most likely to stumble, so ask the agent to read details back before it saves them. The Punjabi AI voice agent page and the Hindi AI voice agent page show sample calls in each language.

Decide the opening language per line or per page. A Brampton office might open in English and switch to Punjabi on request, while a page aimed at Punjabi-speaking buyers can greet visitors in Punjabi from the start.

The agent collects the caller's name, number, the property they are asking about and when they can attend, then offers free slots inside the hours you set and confirms only once the booking has saved. Bookings go into the built-in Appointments calendar, where staff can reschedule them or mark them confirmed, completed, cancelled or no-show. The bookings and availability guide covers business hours, slot length, timezone and blackout dates.

Be honest about one limit: there is no direct connector for property-portal or agency-management software. Booking and lead events go to Zoho CRM, Google Sheets, Slack or any system that accepts a webhook, so check how they reach your diary before going live. Many agencies have the agent book a provisional viewing and a negotiator confirm that the property is still available.

A wrong answer about a property costs more than no answer. Put your listings in the live catalog, so the agent looks up the asking price, rent, bedrooms, availability and features of a property when a caller asks, instead of guessing. The live catalog guide for listings explains how it keeps large stock lists quick to search.

Put agency policies, such as referencing, holding deposits and viewing rules, in the knowledge base with strict mode, so the agent quotes your approved wording and says it will check with the team when something is not covered. Keep legal, mortgage and tax questions with people: the agent should take the question and book a callback, not give advice.

Both, if you can. Phone numbers connect through your own telephony provider, so whether your existing UK or Canadian number can be routed to the agent depends on that provider; confirm it before you plan the rollout. The website voice widget for property sites needs no number at all: it works in any browser, in any country, and page rules can send each listing page to an agent that knows only that property.

On phone calls the agent can transfer a hot buyer or an upset landlord to a negotiator and stays on until they answer. A website conversation cannot be transferred to a phone, so there the agent takes a callback number instead.

Lettings agencies should plan the out-of-hours line separately. A tenant reporting a burst pipe at 10 pm needs a different path from a buyer asking about a viewing. Give the agent a short list of what counts as urgent, the number to transfer those calls to, and the wording for everything else: a callback request logged for the morning with the address, the problem and the best number to call.

Write down the ten most common calls your office takes and test each one with colleagues playing awkward callers: a buyer chasing an offer, a tenant reporting a leak at night, a caller who starts in English and switches to Punjabi. Read the transcripts, not just the summaries. The no-code agent builder lets your own team change greetings, rules and handoffs without a developer.

Then decide your recording and disclosure wording. Tell callers they are speaking to an AI assistant, say whether the call is recorded and keep only what you need. Vistrow Voice lets you switch recording on or off and set a retention period; the consent, recording and retention guide explains the settings. Compare plans on the Vistrow Voice pricing page once the pilot looks right.